SIGN IN

How do I sign in?
On the “Sign In” page, enter your membership number and password and click on the “Sign In” button. If you have not already created a Web Profile, you will need to do so by registering before proceeding to the "Home" page.

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Do I sign in using my membership number?
Yes. The membership number used on LeisureTimePassport.com is the same number displayed on the Leisure Time Passport permanent membership card found in your membership kit. Members who purchased into the Leisure Time Passport program (prior to August, 2004), should refer to the Leisure Time Passport permanent membership card found in their Leisure Time Passport membership kit. If you do not know your membership number, please contact us.

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Why am I having trouble signing in?
There are several reasons why your sign in attempts may fail:

Incorrect Membership Number – You have entered your membership number incorrectly or have attempted to access the site using the temporary membership number found on your temporary membership card. You must use the membership number on your permanent membership card to have access to LeisureTimePassport.com. Please verify that you have entered your correct membership number as it appears on your permanent membership card. Your membership number consists of numeric digits only – no letters.

Incorrect Password – You have entered your password incorrectly. Please verify that your password is entered correctly and try again.

No Web Profile – You have not yet created a Web Profile. Please refer to the “ How do I create a Web Registration below ”

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How do I sign in if I have more than one membership number with Leisure Time Passport?
If you have multiple membership numbers with Leisure Time Passport, you will need to sign in separately for each membership using the unique membership number and password.

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How do I sign out?
You can sign out of the site at any time by clicking on the "Sign Out" link at the top of the screen.

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WEB REGISTRATION (MY PROFILE)

Is there a fee for registering on LeisureTimePassport.com?
No. Web Registration is included as a member benefit at no charge to you.

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How do I create a Web Registration (My Profile)?
The first time you sign in to LeisureTimePassport.com, you will be asked to enter your membership number and telephone number. Once your membership data has been verified, the "Create My Profile" page will appear. This page displays the account information that Leisure Time Passport maintains for your membership and requires that you provide additional information needed in order to complete your Web Profile.

In the Web Profile section, enter your complete name and e-mail address. All correspondence relating to any online services will be sent to the e-mail address you provide.

Enter a password in the password field and confirm by re-entering the password in the space provided. Select a password that will be easy for you to remember. Your password must contain 5-10 characters. The password may be any combination of letters, numbers, or hyphens, but must contain at least one letter. It cannot contain any other special characters. Your password is not case sensitive.

In the “Password Hint” field, enter a hint that will help you remember your password. Your actual password may not be contained in the hint. In the event that you forget your password, the hint will be displayed as a reminder.

Select the "Submit" button to save this information and proceed to the "Home Page."

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Can I create multiple accounts in one Web profile?
No. You can only have one profile per membership number.

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Can I change my membership number?
You cannot edit or change your membership number or membership name. If you have questions regarding your account, please contact the Membership Department by e-mail or telephone. To view contact information, please click on th e “Contact Us” button found at the top and bottom of each page.

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Can I update My Profile (Web Registration)?
You can update the information in your Web Profile at any time. From the top of the "Home" page, select the "My Profile" link. The "Update Profile" page displays your current member and profile information. Select the “Edit” button to update any membership information. Once you have finished updating your profile information, click the "Submit" button to save the information.

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PASSWORD

What should I use for my Password?
Select a password that will be easy for you to remember. Your password must contain 5-10 characters. The password may be any combination of letters, numbers, or hyphens, but must contain at least one letter. It cannot contain any other special characters. Your password is not case sensitive.

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What is a "Password Hint"?
During the creation of your Web Profile, you will be asked to provide a password hint that will serve as a reminder in the event you forget your password. For example, if your password is "Chloe" then your password hint can be "oldest daughter's name." Your actual password may not be contained in the hint.

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What if I have forgotten my password?
On the “Sign In” page, select the "Forgot my password" link and submit your membership number. Your password hint will be displayed. If you still need help remembering your password, you can request to have it e-mailed to the address on your profile by selecting the "E-mail it to me" link.

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How do I change my password?
Once you are successfully signed in, you can change your password at any time. Select the "My Profile" link at the top of the "Home" page. The "Update Profile" page displays your current profile information. Enter a new password in the required password fields. Remember to change your password hint to reflect your new password. When you have finished updating your profile information, select the "Submit" button. Your new password/hint will be saved in your profile.

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